The right technology can change your business. It can have an immediate impact on your bottom line, empower your front line to work smarter and faster, and help achieve longstanding organizational goals. But selecting a new technology tool and actually implementing it are very different. It can be immensely challenging, with issues arising such as:
- Integrations with existing systems
- Training time for your front-line staff
- The cost of implementation and training
- Maintenance and management considerations
Who Are You Promoters and Sponsors?Before anything else, identify your key stakeholders. Who will lead the way in implementing and managing the new platform? Who will have the biggest impact with your front-line workers, helping them to fully understand the benefits of what you’re doing? The fastest way to lose traction when piloting new software is to force the responsibility on to someone who doesn’t have time or doesn’t believe the software will be beneficial for the company. If the project leader isn’t enthusiastic, no one will be. To ensure you find a true champion who understands the value of what you are trying to do and can guide the front line through its implementation, go beyond the high-level considerations. Beyond the potential cost savings, what motivates your implementation team? How will they benefit from this software and what tangible way can you show them the value of their efforts? Most of the time, it’s going to be about time and money, but there are key elements that matter as much as if not more than those:
- Training and what front line workers are expected to learn.
- Onboarding and how long it will take to get back up to speed.
- Support for any questions or issues that arise during the pilot.